The mediator was called in to help Ms A and Mr B repair their relationship so they could continue to work together. Ms A felt unsatisfied because although her complaint was upheld she was left in the dark about Mr B’s reaction to it and, due to confidentiality, didn’t know what the consequences had been for him. She was also concerned there could be a recurrence of the behaviour.
In a series of sessions, the mediator spoke to Ms A and Mr B separately to help both parties feel safe enough to meet each other directly, addressing their concerns about what might happen and finding ways to make the process feel safe.
When they both felt ready the parties were brought together for a series of conversations. Through those conversations, Mr B agreed to share with Ms A what the consequences had been for him, what he’d learnt about himself and how he’d ensure there was no repetition of the behaviour.
Having the opportunity to speak to Mr B directly and receive reassurance about how he’d change was an empowering experience for Ms A. For Mr B, he had the chance to make amends and reset their relationship while learning from the experience, taking responsibility and committing to change.
Mediation gave the opportunity for a candid conversation about a highly delicate topic. As a result, Ms A felt able to work with Mr B again. For the organisation there was a resolution to a dispute that posed huge reputational risk, and both employees felt they’d been supported and treated fairly by their company.