All standard NHS contracts now contain the same dispute resolution obligations – to Negotiate, to Mediate and to Adjudicate. However, do you know how to get the best results from these methods?
IPOS Mediation has extensive experience in offering training in avoiding and managing conflict to meet the needs of individuals and seniority of every individual and organisation. We offer bespoke training tailored to your needs – subjects previously offered include:
Having difficult conversations
Effective communication
Advanced negotiation skills
Using mediation in organisations
Understanding and identifying conflict
Managing organisational change
Facilitating negotiations
Chairing difficult meetings
Consensus building
Re-building relationships
Introducing mediation
Developing policies and procedures
Establishing informal communication protocols
Where a dispute has arisen, we can help you avoid the time, costs and risk of litigation by providing you with a highly effective and experienced mediator who can act as a third party neutral in helping you find resolution. Whatever the nature of the dispute, we have a mediator with the necessary skills and experience to assist you. We set out below a number of areas which may be relevant to a dispute within the NHS but this list is, by no means exclusive, and should you have any queries on our mediators’ expertise then please do not hesitate to contact us.
Personal injury and clinical negligence disputes are emotionally charged and require mediators with empathy, patience, and strong interpersonal skills. Our mediators create a supportive environment, enabling parties to make informed decisions.
They tailor their approach to individual needs. For example, one mediator reassured a nervous claimant by explaining the process and managing the session sensitively, while another helped a claimant feel at ease weeks before the mediation.
Our mediators also identify creative solutions beyond financial compensation, such as apologies, explanations, or assurances of lessons learned, and use flexible approaches, including extended reflection or changing the mediation setting.
They are experienced in handling complex expert evidence and technical damages issues, including multipliers, Periodical Payment Orders, and funding arrangements, and stay up to date through ongoing training.
Although commercial disputes are the every day business of the majority of our mediators, those which involve the NHS (like other government organisations) require a special understanding of the issues and positions at play. Whether the parties are working within a statutory framework or the outcome of the mediation will have implications beyond the instant case, our mediators will be alert to such pressures. Although the mediation itself will be cloaked by confidentiality it may be that the outcome needs to be announced publicly or justified to other parties and our mediators are skilled in ensuring that any resulting settlement agreement takes these considerations into account. Often such disputes have multiple parties – you can reassured that our mediators have the skills and experience necessary to manage complex and large disputes.
Our mediators are experienced in mediating a single complaint or in working with a larger number of individuals where there may have been, for example, a breakdown in a wider team relationship. For more information on our workplace and employment mediation service please click here.
Explore individual mediators below or contact us to discuss the best mediator for your dispute.
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